Contact us
The quickest way to reach CricutCraft is email. Write to hello@cricutcraft.com with your question and, if it is about your account or a payment, the email address you signed up with.
Last updated October 30, 2026 · Questions: hello@cricutcraft.com
Email support
hello@cricutcraft.com handles every kind of question: the studio, design files, exports, your account, billing and licensing. There is no phone line.
Business location
CricutCraft is an online business and currently has no physical address.
What to include
- The email address on your CricutCraft account.
- The page or design you were using, ideally its link.
- What you expected and what happened instead; a screenshot helps.
Billing, cancellations and refunds
Payments are handled by Paddle as merchant of record. You can cancel any time from the billing portal in your account. For a refund, see the refund policy and email us within its window.
Licensing and commercial use
What you may make and sell with the designs is set out in the design licence; plan differences are on the pricing page.
Privacy requests
To access or delete your data, email us and see the privacy notice for what we hold and why.
Cricut machine or Design Space problems
CricutCraft is independent and is not affiliated with Cricut, Inc., so we cannot help with Cricut accounts, machines, firmware or Design Space itself. Contact Cricut support for those. We can help with files exported from CricutCraft, including uploading an SVG to Design Space.